Your Chance To Have Your Say

West Lancashire Borough Council (WLBC), as your landlord, want to know what you think about the quality of your home and service we provide.  This will help us to understand what we are doing well, and where we need to improve.

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Information by Design (IbyD) is an independent company who are doing this survey on our behalf.  You can find out more about them at www.ibyd.com.

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Enter The Prize Draw

If you complete the survey, you can enter the prize draws.  There are two prize draws:

• A chance to win a special cash prize of £200 if you complete the survey online.

• A chance to win one of 5 x £100 shopping vouchers for anyone who completes the survey.

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How To Complete The Questionnaire

• To complete the survey online you will need your ID number. This will either be printed at the top of the letter and paper questionnaire you received, on the email you received or on the text message you received. You will also need your postcode.

• The questionnaire needs to be completed by the lead tenant but we would like you to give the views of the household as a whole.

• The questions will take about 5 to10 minutes to complete.

• You can only complete the survey once – either by post or online.

 

Who is your landlord?

Please only think about the housing services provided by West Lancashire Borough Council when answering the questions.

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Why are we doing this?

The survey will be used to calculate the annual Tenant Satisfaction Measures (TSMs).  This is required by the Regulator of Social Housing.  The results will be published by WLBC and reported back to tenants.

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Any questions?

• If you have any questions about the survey, please email Information by Design at info@ibyd.com or telephone on 01482 467467 or freephone 0800 6440245.

• If you would like to speak to someone at WLBC about this survey, please contact customer service on 01695 577177.

• Please read the information below before you start answering the questions.

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Protecting Your Data

If you complete and submit this questionnaire, this will be taken as your consent to process the data you have provided.

• Your data will be held in line with data protection laws, and the General Data Protection Regulations.

• Data will be held by IbyD initially and you can see their privacy policy at www.ibyd.com/privacypolicy.

• IbyD will transfer your data to West Lancashire Borough Council who will retain it for up to six years. Please see here for more information.

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Thank you for reading this. Please click the button below to start answering the questions. You will need the ID number printed at the top of the letter and paper questionnaire you received and your postcode.​​​​